New Boarders Handbook

30/31 7) Concerns& Complaints We understand that children living away from home may have worries or complaints that they need to discuss with others in order to receive help or advice. There are plenty of people at School to assist you and many lines of communication to the outside world if you feel that the people in School cannot help you. The following information has been put together to ensure that you are aware of all the help available and to advise you on your rights emphasised by the law. Do not be afraid to complain. It is your right to be treated properly and it is your right to complain if you think you are not being treated fairly. Do not hesitate to ask if you simply want someone to talk to or some advice from a friendly face. Things that might make you unhappy or upset: • You feel you have been treated unfairly by a member of staff in School or in the boarding house • You feel that a punishment is unjust or in some way not right • Another student has treated you unkindly • You are being bullied • You find it difficult to make friends • You think you are being discriminated against because of your nationality • You feel that no one understands the difficulties you are having with some of your work • Someone has hurt you or abused you or has made suggestions you think are not right • You feel the food you get is not as good as it should be • Someone is making fun of you • You are homesick • You feel that there is not enough respect of your privacy • Someone has taken something of yours and has not returned it • You think you are being badly taught and you are not getting a fair deal • Or anything else you think is wrong You may just want someone to talk to or you may want to make a formal complaint. Either way, this procedure (see pages 32-35) should assist you in deciding what to do.