New Boarders Handbook

WHAT IF YOU WANT TO MAKE A FORMAL COMPLAINT? 34/35 The first thing you should do is talk to any member of staff you trust; you can take someone with you if you wish – a friend, an older student or another member of staff. It is important for you to realise that, if you are in trouble, you can have someone with you when you talk to the Director of Boarding, the Housemaster, the Assistant Housemaster, the House Tutors or any senior member of staff in the School. If the matter cannot be settled to your satisfaction easily, then you can make a formal complaint. This is the procedure: • Write to the Director of Boarding or the Headmaster to say you want to make a formal complaint. • He will then write the complaint into the ‘Complaints Book’ held in the Duty Room. • You will then be told that your letter has been received and is being attended to. • You will be asked to discuss the matter either with the Deputy Head or the Headmaster. You can have someone with you – either a fellow pupil or a member of staff. • If, within a few days, you have not had the matter satisfactorily sorted out you may contact any of the people whose names, telephone numbers and addresses are listed in ‘Meet the Team’. Whoever you contact will speak to you at the School – again you may have someone with you – and they will advise you about what course seems sensible. At this stage it will be up to you to make a decision acting on this advice. DO NOT BE AFRAID TO COMPLAIN!